Returns & Exchanges

At Lily Lolo, we want you to be completely satisfied with your mineral beauty products, which is why we offer a 30-day window for returns or exchanges on items that don't meet your expectations. Whether the shade isn't quite right or you've changed your mind, our simple process ensures your skin stays happy and your shopping experience remains stress-free.

1

Initiate Your Request

Log into your account or use our guest portal to select the items you wish to return and receive a unique Return Authorization Number.

2

Secure the Package

Place the items in their original packaging, ensuring they are securely sealed to prevent damage during transit back to our warehouse.

3

Affix the Label

Print your prepaid shipping label and attach it to the outside of your parcel, making sure to cover or remove any previous shipping information.

4

Receive Your Refund

Once our team inspects your return, we will process your refund or exchange within 7-10 business days back to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing