Frequently Asked Questions
Everything you need to know about our mineral beauty collection.
Are Lily Lolo products cruelty-free?
Yes, we are proud to be a cruelty-free brand. We do not test our products or ingredients on animals, and we are certified by Cruelty Free International.
Do you offer vegan-friendly makeup?
The vast majority of our range is vegan-friendly. You can find specific vegan information on each product page, as a small number of our items may contain beeswax or carmine.
How do I choose the right foundation shade?
We recommend using our online shade finder tool or purchasing our sample sizes first to ensure a perfect match with your natural skin tone before committing to a full-size jar.
What is your return policy?
We want you to love your purchase. If you are not completely satisfied, you can return your items within 30 days of receipt, provided they are in their original packaging and lightly used.
Do your products contain bismuth oxychloride?
No, we never use bismuth oxychloride, synthetic perfumes, or parabens in our formulations, making our mineral makeup ideal for sensitive or acne-prone skin.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK, while international orders may take 7-14 business days depending on the destination and customs processing.